Shipping Policy for Reverse Clinics

Effective Date: 03-09-2024

Thank you for shopping with Reverse Clinics. This Shipping Policy outlines the terms and conditions for the shipping and delivery of our products. By placing an order with us, you agree to the following terms.

1. Order Processing

Processing Time: All orders are processed within 1-3 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.

Order Confirmation: After placing your order, you will receive an email confirmation with your order details. If you do not receive this email, please contact us at help@reverseclinics.com to confirm that your order has been received.

2. Shipping Methods and Delivery Times

Standard Shipping:

• Delivery Time: 5-7 business days after processing.
• Shipping Fee: Free.

Express Shipping:

• Delivery Time: 2-3 business days after processing.
  
• Shipping Fee: Free.

Overnight Shipping:

• Delivery Time: 1-2 business days after processing.
  
• Shipping Fee: Free.

3. Shipping Destinations

• Domestic Shipping: We ship to all locations within India.
  
• International Shipping: We offer international shipping to select countries. Please note that delivery times may vary based on the destination and customs processing.

4. Shipping Costs

Shipping costs are calculated based on the shipping method selected, the weight and dimensions of your package, and the delivery destination. Shipping fees will be displayed at checkout before you confirm your order.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment through our carrier’s website.

6. Delivery Issues

• Delayed Shipments: While we strive to deliver your order within the estimated time frame, there may be delays due to unforeseen circumstances such as weather conditions, carrier delays, or customs processing. Reverse Clinics is not responsible for delays caused by external factors beyond our control.
  
• Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately at help@reverseclinics.com. We will work with the shipping carrier to investigate the issue. Please note that Reverse Clinics is not responsible for lost or stolen packages if the shipping carrier confirms delivery.

7. Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.
  
• Restricted Locations: Some regions may have restrictions on the importation of certain products. Please check your local regulations before placing an order, as Reverse Clinics is not responsible for items that cannot be legally imported into the destination country.

8. International Shipping and Customs

• Customs Fees: International orders may be subject to customs duties, taxes, or import fees. These fees are the responsibility of the customer and are not included in the shipping charges. Reverse Clinics is not responsible for delays caused by customs processing.
  
• Customs Documentation: We provide the necessary documentation required for customs clearance. However, the customer is responsible for ensuring that the products ordered comply with local regulations.

9. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order at help@reverseclinics.com. We may request photos or other documentation to assess the issue. If the product is confirmed to be damaged or defective, we will arrange for a replacement or issue a full refund.

10. Changes to the Shipping Policy

Reverse Clinics reserves the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting to this website. Your continued use of our services or products after any such changes constitutes your acceptance of the new Shipping Policy.

11. Contact Information

If you have any questions or concerns regarding this Shipping Policy, please contact us at:

Reverse Clinics
Orthosport,

F 10/4, Golf Course Road, Sector 27


Gurugram, Haryana, 122001


Phone: +91-95992 00901


Email: help@reverseclinics.com