Refund Policy for Reverse Clinics

Effective Date: 03-09-2024

Welcome to Reverse Clinics! These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Services

1.1 Service Cancellations

• Advance Notice Required: If you need to cancel or reschedule a service appointment, please provide at least 24 hours' notice. Cancellations made within this time frame will not incur any cancellation fees, and a full refund will be issued.
  
• Late Cancellations: If you cancel within 24 hours of your scheduled appointment, you may be subject to a cancellation fee of [Insert Percentage]% of the service cost.
  No-Shows: Failure to attend a scheduled appointment without prior notice will result in a no-show fee, and you will not be eligible for a refund.

1.2 Unsatisfactory Service

• Reporting Issues: If you are not satisfied with the service you received, please contact us within 48 hours of your appointment. We will work with you to resolve the issue, which may include offering a complimentary follow-up service or a partial refund, depending on the situation.
  
• Refund Eligibility: Refunds for services are evaluated on a case-by-case basis. To be eligible for a refund, you must provide valid reasons for your dissatisfaction and cooperate with our resolution process.

2. Products

2.1 Return Eligibility

• Unopened Products: If you are not satisfied with your purchase, you may return unopened and unused products within 14 days of delivery for a full refund. Products must be in their original packaging and in resaleable condition.
  
• Opened Products: For health and safety reasons, opened or used products cannot be returned or refunded unless they are defective or damaged upon receipt.

2.2 Damaged or Defective Products

• Reporting Issues: If you receive a damaged or defective product, please contact us within 7 days of receiving the product. We may request photos or other documentation to assess the issue.
  
• Replacement or Refund: For defective or damaged products, we will either issue a replacement or a full refund, including any shipping costs incurred. The method of resolution will be If your replacement is approved the product will be delivered to you within 5-7days.

2.3 Non-Returnable Items

• Customized Products: Any products that have been personalized or customized for you are non-returnable and non-refundable unless they are defective.
  
• Perishable Goods: Due to the nature of certain items, perishable goods are not eligible for return or refund.

3. Refund Process

3.1 Initiating a Refund

• Contact Us: To initiate a refund, please contact our customer service team at help@reverseclinics.com or call +91-95992 00901 with your order or appointment details.
  
• Refund Approval: Once your refund request is approved, we will credit the refund to your original payment method within 7-10 business days.

3.2 Refund Amounts

• Full Refunds: Full refunds will be issued for eligible cancellations, unopened products, and valid claims of damaged or defective items.
  
• Partial Refunds: In some cases, partial refunds may be issued, particularly for late cancellations or if a satisfactory resolution is reached.

3.3 Non-Refundable Charges

• Shipping Fees: Shipping fees are non-refundable unless the product was damaged or defective upon receipt.
  
• Cancellation Fees: Any applicable cancellation or no-show fees are non-refundable.

4. Changes to the Refund Policy

Reverse Clinics reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to this website. Your continued use of our services or products after any such changes constitutes your acceptance of the new Refund Policy.

5. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Reverse Clinics
Orthosport,

F 10/4, Golf Course Road, Sector 27


Gurugram, Haryana, 122001


Phone: +91-95992 00901


Email: help@reverseclinics.com